Your privacy is important to us, so we acknowledge and are committed to protecting your privacy, as well as that of other third parties who provide personal data to us. The following Privacy Policy outlines the information we collect about you, how we use the information and the choices you have to review or restrict this. By using any of our services, you confirm you have agreed to our Terms of Service and read and understood this Privacy Policy.
1. Scope of Our Privacy Policy
Our Privacy Policy explains how we gather information about you and how we may store, maintain and use that information.
2. Who are we?
When we refer to ‘we’ ‘our’ or ‘us’ that means 121 Networks Ltd. Our headquarters are in Australia.
3. Personal data we collect
When we say “personal information” or “personal data” we mean identifiable information about you like your name, e-mail, address, telephone number, payment information, support queries, community comments and so on. If you can’t be identified then this Privacy Policy doesn’t apply.
4. When do we collect your personal data?
When you visit our website, stores or use our services, we collect personal data. We do this in the following ways:
Information you provide us directly for example:
• Making customer purchases
• Accepting customer orders
• Processing credit card payments
• Creating an account
• When you communicate with us directly (by email, telephone, direct mail or any other means)
• During conversations with our team members.
We also collect information automatically, for example when you visit our website like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. This information helps us get a better understanding of how you are using our website and services so we can continue to provide the best experience possible. Some of this information is collected using cookies and similar tracking technologies.
5. How we use your data
The primary purpose for our use of your data is to operate our website, provide you with our services online and to manage our relationship with you.
We also use your personal data for other purposes which may include the following:
Communication
• Providing you with information you have requested from us or we are required to send you
• Operational communications like changes to our website and services
• Marketing communications in accordance with your marketing preferences
• Asking you for feedback
To enhance our website and services
To protect you so that we can detect and prevent any fraudulent or malicious activity
To market to you
In addition to sending you marketing communications, we may also use your personal data to display targeted advertising to you online – through our own website or through third party websites and their platforms.
To analyse, aggregate and report
We may use the personal data we collect to produce aggregated and anonymised analytics and reports which we may share publicly or with third parties.
6. If we are unable to collect your personal data
If we are unable to collect your personal data, some or all of the following may occur:
• We may be unable to provide products or services to you, to the requested standard or at all
• We may be unable to communicate with you to provide information about products and services that you have purchased from us, or may intend to purchase in the future
• We may be unable to tailor the content of our marketing communications to suit your preferences
• Your experience when interacting with us may be delayed or not as efficient as you may expect.
7. Cookies
A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. We use cookies to enhance and simplify your visit online. We do not use cookies to store personal data, or to disclose information to third parties.
8. How we hold your personal data
We may hold your personal data in electronic form.
If you provide information to us electronically we retain this information in our computer systems and databases. This includes computer software programs, internet servers and hosted internet solutions provided by third parties.
We will only hold your information for the amount of time we need to provide you with the service you have requested, or the amount of time that is needed to provide you with support related issues. We might also retain information for a longer period of time if it is needed to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse and enforce our terms and conditions.
9. How we keep your data safe
We understand the importance of your personal data and have a Data Security Policy in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information.
10. How we share your data
We do not sell any of your personal data, this includes your name, address and email address. However, your personal data may be disclosed to any of the following:
• our employees, contractors or service providers, to the extent reasonably necessary to fulfil our obligations to you. This may include internet service providers, IT systems administrators, mailing houses, couriers, payment processors, and data entry service providers
• our business advisors, including lawyers, accountants or other professional service providers, to the extent reasonably required
• professional service providers, suppliers and other third parties with whom we have commercial relationships, for business, marketing, online marketing and retargeting and related purposes
• if required by law, to any person authorised by such law. This may include the police service, ambulance service, or government departments or regulators within Australia in connection with law enforcement activities.
Where applicable information is shared with a third party, these third parties are obliged to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided. Your personal data will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.
11. Retention
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it. If we no longer need your information, we will make sure it’s deleted or anonymised.
12. Your Rights
You have the right to be informed about how your personal data is being used and the right to access the personal data that we hold about you. You also have the right to request the correction of inaccurate information we hold about you and the right to request that we delete any data related to you or to stop processing or collecting your data.
You also have the right to stop any direct marketing messages we might send and to request the transfer of your data to yourself or another provider.
You have the right to complain to your data protection regulator.
13. Privacy Complaints
If you believe that we have breached your privacy rights in any way or you would like to discuss any issues about our privacy policy please contact us.
All such enquiries or complaints will be taken seriously and handled with impartiality and discretion.
If you wish to submit a complaint, please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event and your concerns about what was said or done. You will also receive an acknowledgment from us within 7 days confirming receipt of your complaint.
Once you have submitted your complaint we will assess it to determine whether or not you have complained about a privacy issue which is covered by the relevant privacy laws. If you have complained about something which is not appropriately dealt with under privacy law, we will write to you and explain why our Privacy Officer is unable to address your complaint.
If you have complained about something which the relevant privacy laws cover, we will thoroughly investigate all aspects of your complaint including ascertaining the relevant facts and what your expectations are for any resolution. During our investigation we may need to seek further information from you as to the nature of or factual circumstances surrounding your complaint.
We will endeavour to respond to you, using your preferred contact method if you have indicated one, at all times promptly and to offer a practical solution which is consistent with our legal obligations.
20. Contacting us
If you would like to contact us in relation to this Privacy Policy, data protection or your personal information please contact us.
This privacy policy is current as at the date below. We may update our Privacy Policy from time to time.
Last update of this policy: 24/02/2025